frequently asked questions
We have answered some of the most commonly asked questions below, however if you still need advice or help regarding any of our products please contact us
We require 2-3 working days to make your order after we receive your payment and photos/artwork.
Your order will then be sent out to you using the 1st or 2nd class Royal Mail postal service you select at checkout.
Our opening hours are:
Mon – Thurs: 10am – 6pm
Fri: 11am – 2pm
Sat & Sun: Closed
Bank Holidays: Closed
Magnets:
38mm (1.5 inches)
Badges:
38mm (1.5 inches)
59mm (2.3 inches)
Bottle Openers:
59mm (2.3 inches)
Pocket Mirrors:
59mm (2.3 inches)
Please see below for the minimum quantities you can buy for each of our products:
Magnets: Minimum order = 5
Badges: Minimum order = 5
Bottle Openers: Minimum order = 1
Pocket Mirrors: Minimum order = 1
Yes, that's totally not a problem. Please email us at hello@twobhappy.co.uk to discuss your requirements and turn around time for the order.
If you wish to cancel your order you must contact us within 24 hours after making your payment and sending us your photos/artwork.
After this time we will do everything we can, but if the items are already in production then unfortunately we cannot cancel or refund the order.
If you incur any problems with your order please contact us within 2 days from receiving your order so that we can resolve any issue.
As all of our products are personalised to your specifications they are non-refundable, unless they are faulty
You can send us your photos via email to hello@twobhappy.co.uk (this can be via an email attachment, zip folder or by using a free website called WeTransfer)
If you require help with sending over your images please let us know and we'll be happy to help guide you through the process.
• File Type To Use Preferably JPEG but we can also accept TIFF’s • For the best printing results please ensure that each photo you send us is of the best quality possible.
• Any photos that you send us will be cropped to suit the circular shape of the product. When cropping we’ll focus on the people or main subject in each photo unless otherwise specified by you.
• Copyright Photos that you send us must be your own, or that you have permission to use them. • Colours - Colour or black & white images can be used - The colours shown on the photos you send us may vary slightly to what’s on the finished product as colours can look different once printed.
• If you have any questions
If you require advice or have any questions regarding our products before placing an order please email us at hello@twobhappy.co.uk and we'll be happy to help.
You can send us your artwork or designs via email to hello@twobhappy.co.uk (this can be via an email attachment, zip folder or by using a free website called WeTransfer)
If you require help with sending over your images please let us know and we'll be happy to help guide you through the process.
• File Types To Use: JPEG, PNG, PSD, TIFF or vector files (AI, EPS)
• Quality of Artwork: For the best printing results please ensure that any artwork you send us is of the best quality possible. A high resolution file of 300dpi is ideal. While smaller files can be used, the print quality will be noticeably reduced.
• Design Tips For The Best Printing Results - Bold images, as fine lines and small details won't print clearly - Contrasting colours (eg.dark text on a light background or vice versa) - Bold and simple fonts - Avoid clutter - less is more - Focus on brand recognition over detailed info
Please ensure any artwork that you send us will suit the circular shape of the product.
• Colours: The colours shown on the artwork you send us may vary slightly to what’s on the finished product as colours can look different/darker once printed.
• Copyright Any artwork that you send us must be your own, or that you have permission to use them.
• If you have any questions If you require advice or have any questions regarding our products before placing an order please email us at hello@twobhappy.co.uk and we'll be happy to help.
Our personalised magnets, badges, bottle openers and pocket mirrors are perfect for promotions, events, giveaways and branding. Here are just a few creative ways to use them:
Promotional items for businesses using your branding, logo, contact details or tagline
• Include with orders
• As freebies in goody bags at events, trade shows or conferences
• For members of your team
Event Souvenirs for:
• Bands
• Artists
• Festivals
• Charities or organisations
Great Gifts for:
• Birthdays
• Weddings
• Christmas
• Anniversaries
• Hen or Stag Parties